[Rt-commit] r9129 - in rtir/branches/2.3-EXPERIMENTAL: .

[falcone at bestpractical.com]

Author: falcone
Date: Sun Sep 23 22:02:25 2007
New Revision: 9129

Modified:
   rtir/branches/2.3-EXPERIMENTAL/   (props changed)
   rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod
   rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod

Log:
 r24914 at ketch:  falcone | 2007-09-23 21:53:55 -0400
 * make sure all parts of the index are linked to documentation
   or marked as "normal RT ticket management"


Modified: rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod
==============================================================================
--- rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod	(original)
+++ rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/DocIndex.pod	Sun Sep 23 22:02:25 2007
@@ -20,18 +20,6 @@
 
 See L<RT::Crypt::GnuPg> and L<AdministrationTutorial/GnuPG Encryption>
 
-=head2 Creating 
-
-These Actions work in the same manner as creating tickets in RT
-
-=over 4
-
-=item Create new IR via web-interface
-
-=item Create new Incident via web-interface
-
-=back
-
 =head3 Create new block via web-interface
 
 L<Tutorial/'Creating a Block'>
@@ -104,8 +92,6 @@
 
 L<Tutorial/'Quick Resolve'>
 
-=head2 Reopen Incident
-
 =head2 Abandon Incident
 
 L<Tutorial/'Abandoning Incidents'>
@@ -118,52 +104,63 @@
 
 L<Tutorial/'Linking Incidents to IRs, Investigations, etc.'>
 
-=head2 Reply from correspondent on Blocks via e-mail
-
 =head2 Correspond with Correspondent
 
 L<Tutorial/'Correspond with Correspondent'>
 
-=head2 Comment Blocks via web-interface
+=head2 Remove Blocks
+
+L<Tutorial/Blocks>
 
-=head2 Merge Blocks
+=head2 Activate Blocks
 
-=head2 Split Blocks
+L<Tutorial/Blocks>
 
-=head2 Remove Blocks
+=head2 Split Blocks, Split Investigation, Split Incident
 
-=head2 Activate Blocks
+L<Tutorial/'Merging Tickets'>
 
-=head2 Steal Blocks
+=head2 Merge Blocks, Split Investigation, Split Incident
 
-=head2 Reply IR via web-interface
+L<Tutorial/'Merging Tickets'>
 
-=head2 Comment IR via web-interface
+=head2 These Actions are part of normal Ticket management in RT
 
-=head2 Reply from correspondent on Investigation via e-mail
+=over 4
 
-=head2 Comment on Investigation via web-interface
+=item Create new IR via web-interface
 
-=head2 Resolve IR
+=item Create new Incident via web-interface
 
-=head2 Reopen IR
+=item Reopen Incident
 
-=head2 Update Incident via e-mail
+=item Comment Blocks via web-interface
 
-=head2 Comment Incident via web-interface
+=item Steal Blocks
 
-=head2 Merge Investigation
+=item Reply IR via web-interface
 
-=head2 Split Investigation
+=item Comment IR via web-interface
 
-=head2 Resolve Investigation
+=item Reply from correspondent on Investigation via e-mail
 
-=head2 Reopen Investigation
+=item Reply from correspondent on Blocks via e-mail
 
-=head2 Steal Investigation
+=item Comment on Investigation via web-interface
 
-=head2 Merge Incident
+=item Resolve IR
 
-=head2 Split Incident
+=item Reopen IR
 
+=item Update Incident via e-mail
+
+=item Comment Incident via web-interface
+
+=item Resolve Investigation
+
+=item Reopen Investigation
+
+=item Steal Investigation
+
+=back
 

Modified: rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod
==============================================================================
--- rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod	(original)
+++ rtir/branches/2.3-EXPERIMENTAL/lib/RT/IR/Tutorial.pod	Sun Sep 23 22:02:25 2007
@@ -31,7 +31,9 @@
 
 Blocks are used to track the blocks placed on the borders of the network. You
 can create them from an existing Incident. Some sites don't require blocks, so
-they may be disabled.
+they may be disabled by your Administrator.  Blocks have several states: pending
+activation, active, pending removal, removed.  These states can be set from
+sub-menu items on ticket display pages.
 
 =head2 Operations with tickets