[Rt-commit] rtir branch, rt-3.9, updated. 54d544ade1ef930517608e460aab67ca3b92dafe
? sunnavy
sunnavy at bestpractical.com
Thu Oct 7 03:29:30 EDT 2010
The branch, rt-3.9 has been updated
via 54d544ade1ef930517608e460aab67ca3b92dafe (commit)
from 72e900feb972f8ed2335aeea9977fe259bcd1b38 (commit)
Summary of changes:
Makefile.PL | 4 +-
README | 166 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++-
2 files changed, 166 insertions(+), 4 deletions(-)
- Log -----------------------------------------------------------------
commit 54d544ade1ef930517608e460aab67ca3b92dafe
Author: sunnavy <sunnavy at bestpractical.com>
Date: Thu Oct 7 15:06:39 2010 +0800
need rt 3.9.6
diff --git a/Makefile.PL b/Makefile.PL
index 5a61528..964d74b 100644
--- a/Makefile.PL
+++ b/Makefile.PL
@@ -7,8 +7,8 @@ version_from('lib/RT/IR.pm');
{ # check RT version
my @v = split /\./, "$RT::VERSION";
- unless ($v[0]>=3 && $v[1]>=8 && ($v[2]>=3 || $v[2]eq'HEAD')) {
- die "RTIR 2.4.2 and newer needs RT 3.8.3 at least, you have $RT::VERSION";
+ unless ($v[0]>=3 && $v[1]>=9 && ($v[2]>=6 || $v[2]eq'HEAD')) {
+ die "RTIR 2.4.2 and newer needs RT 3.9.6 at least, you have $RT::VERSION";
}
}
diff --git a/README b/README
index b688d92..3a82cff 100644
--- a/README
+++ b/README
@@ -14,7 +14,7 @@ or RTIR, please contact Best Practical at sales at bestpractical.com.
REQUIRED PACKAGES:
------------------
-o RT 3.8.3 or later, configured, installed and tested.
+o RT 3.9.6 or later, configured, installed and tested.
o RTFM 2.4.1 or later, configured, installed and tested.
@@ -29,7 +29,7 @@ information.
Installation instructions:
--------------------------
-1) Install RT 3.8.3 or newer following RT's regular installation instructions
+1) Install RT 3.9.6 or newer following RT's regular installation instructions
2) Install RTFM 2.4.1 or nerwer, following the installation instructions
in RTFM's README file. (Don't forget to run "make initdb" to set up the
@@ -51,6 +51,168 @@ Installation instructions:
7) Activate RTIR extion in the RT config:
Set(@Plugins, 'RT::FM', 'RT::IR');
+ Set(
+ %Lifecycles,
+ default => {
+ default_initial => 'new',
+ initial => [ 'new', 'open' ],
+ active => [ 'open', 'stalled' ],
+ inactive => [ 'resolved', 'rejected', 'deleted' ],
+
+ transitions => {
+
+ # from => [ to list ],
+ new => [qw(open stalled resolved rejected deleted)],
+ open => [qw(new stalled resolved rejected deleted)],
+ stalled => [qw(new open rejected resolved deleted)],
+ resolved => [qw(new open stalled rejected deleted)],
+ rejected => [qw(new open stalled resolved deleted)],
+ deleted => [qw(new open stalled rejected resolved)],
+ },
+ rights => {
+ '* -> deleted' => 'DeleteTicket',
+ '* -> rejected' => 'ModifyTicket',
+ '* -> *' => 'ModifyTicket',
+ },
+ actions => {
+
+ # 'from -> to' => [action text, Respond/Comment/hide/''],
+ 'new -> open' => [ 'Open It', 'Respond' ],
+ 'new -> resolved' => [ 'Resolve', 'Comment' ],
+ 'new -> rejected' => [ 'Reject', 'Respond' ],
+ 'new -> deleted' => [ 'Delete', '' ],
+
+ 'open -> stalled' => [ 'Stall', 'Comment' ],
+ 'open -> resolved' => [ 'Resolve', 'Comment' ],
+ 'open -> rejected' => [ 'Reject', 'Respond' ],
+ 'open -> deleted' => [ 'Delete', 'hide' ],
+
+ 'stalled -> open' => [ 'Open It', '' ],
+ 'resolved -> open' => [ 'Re-open', 'Comment' ],
+ 'rejected -> open' => [ 'Re-open', 'Comment' ],
+ 'deleted -> open' => [ 'Undelete', '' ],
+ 'open -> new' => [ 'New', 'hide' ],
+ },
+ },
+ incidents => {
+ default_initial => 'open',
+ initial => ['open'],
+ active => ['open'],
+ inactive => [ 'resolved', 'abandoned' ],
+
+ transitions => {
+
+ # from => [ to list ],
+ open => [qw(resolved abandoned)],
+ resolved => [qw(open abandoned)],
+ abandoned => [qw(open resolved)],
+ },
+ rights => { '* -> *' => 'ModifyTicket', },
+ actions => {
+ 'open -> resolved' => [ 'Resolve', 'Comment' ],
+ 'open -> abandoned' => [ 'Abandon', 'Comment' ],
+ 'resolved -> open' => [ 'Re-open', 'Comment' ],
+ 'abandoned -> open' => [ 'Re-open', 'Comment' ],
+ },
+ },
+ incident_reports => {
+ default_initial => 'new',
+ initial => [ 'new', 'open' ],
+ active => ['open'],
+ inactive => [ 'resolved', 'rejected' ],
+
+ transitions => {
+
+ # from => [ to list ],
+ new => [qw(open resolved rejected)],
+ open => [qw(new resolved rejected)],
+ resolved => [qw(new open rejected)],
+ rejected => [qw(new open resolved)],
+ },
+ rights => { '* -> *' => 'ModifyTicket', },
+ actions => {
+ 'new -> open' => [ 'Open It', 'Respond' ],
+ 'new -> resolved' => [ 'Resolve', 'Comment' ],
+ 'new -> rejected' => [ 'Reject', 'Respond' ],
+
+ 'open -> resolved' => [ 'Resolve', 'Comment' ],
+ 'open -> rejected' => [ 'Reject', 'Respond' ],
+
+ 'resolved -> open' => [ 'Re-open', 'Comment' ],
+ 'rejected -> open' => [ 'Re-open', 'Comment' ],
+
+ 'open -> new' => [ 'New', 'hide' ],
+ },
+ },
+ investigations => {
+ default_initial => 'open',
+ initial => ['open'],
+ active => ['open'],
+ inactive => ['resolved'],
+
+ transitions => {
+
+ # from => [ to list ],
+ open => [qw(resolved)],
+ resolved => [qw(open)],
+ },
+ rights => { '* -> *' => 'ModifyTicket', },
+ actions => {
+ 'open -> resolved' => [ 'Resolve', 'Comment' ],
+ 'resolved -> open' => [ 'Re-open', 'Comment' ],
+ },
+ },
+ blocks => {
+ default_initial => 'pending activation',
+ initial => ['pending activation'],
+ active => [ 'active', 'pending removal' ],
+ inactive => ['removed'],
+
+ transitions => {
+ 'pending activation' =>
+ [ 'active', 'pending removal', 'removed' ],
+ active =>
+ [ 'pending removal', 'removed', 'pending activation' ],
+ 'pending removal' =>
+ [ 'pending activation', 'removed', 'active' ],
+ removed =>
+ [ 'pending activation', 'active', 'pending removal' ],
+ },
+ rights => { '* -> *' => 'ModifyTicket', },
+ actions => {
+ 'pending activation -> active' => [ 'Activate', 'Comment' ],
+ 'pending activation -> pending removal' =>
+ [ 'Pending to remove', 'Comment' ],
+ 'pending activation -> removed' => [ 'Remove', 'Comment' ],
+
+ 'active -> pending activation' =>
+ [ 'Pending to activate', 'Comment' ],
+ 'active -> pending removal' =>
+ [ 'Pending to remove', 'Comment' ],
+ 'active -> removed' => [ 'Remove', 'Comment' ],
+
+ 'pending removal -> removed' => [ 'Remove', 'Comment' ],
+ 'pending removal -> active' => [ 'Activate', 'Comment' ],
+ 'pending removal -> pending activation' =>
+ [ 'Pending to Activate', 'Comment' ],
+
+ 'removed -> active' => [ 'Activate', 'Comment' ],
+ 'removed -> pending activation' =>
+ [ 'Pending to activate', 'Comment' ],
+ 'removed -> pending removal' =>
+ [ 'Pending to remove', 'Comment' ],
+ },
+ },
+ );
+
+ Set(
+ %LifecycleMap,
+ General => 'default',
+ Incidents => 'incidents',
+ 'Incident Reports' => 'incident_reports',
+ Investigations => 'investigations',
+ Blocks => 'blocks',
+ );
8) Stop and start your web server.
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