[Rt-commit] [rtir] 01/01: Use $Ticket->SubjectTag rather than reimplementing it

[Kevin Falcone]

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falcone pushed a commit to branch 3.0/subjecttag
in repository rtir.

commit 326ba231682993b4f8186e0ab35a75b2794e710c
Author: Kevin Falcone <falcone at bestpractical.com>
Date:   Wed Nov 20 17:44:13 2013 -0500

    Use $Ticket->SubjectTag rather than reimplementing it
    
    RT::Ticket->SubjectTag was implemented about 2 weeks after RTIR was
    udpated to use SubjectTags.  Unfortunately, RTIR wasn't fixed to use it
    until now.
---
 docs/UPGRADING-2.6 |  2 +-
 docs/UPGRADING-3.0 | 15 +++++++++++++++
 etc/initialdata    |  6 +++---
 3 files changed, 19 insertions(+), 4 deletions(-)

diff --git a/docs/UPGRADING-2.6 b/docs/UPGRADING-2.6
index f11bd2f..1502ebb 100644
--- a/docs/UPGRADING-2.6
+++ b/docs/UPGRADING-2.6
@@ -64,6 +64,6 @@ Find all templates with the following text:
 
 And replace it with:
 
-    [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
+    [{$Ticket->SubjectTag} #{$Ticket->id}]
 
 =cut
diff --git a/docs/UPGRADING-3.0 b/docs/UPGRADING-3.0
index a89568f..851cc99 100644
--- a/docs/UPGRADING-3.0
+++ b/docs/UPGRADING-3.0
@@ -171,7 +171,22 @@ Tools -> Configuration -> Queues -> Investigations -> Scrips with:
     Template:    Global Template: Correspondence
 
 
+=head1 UPGRADING FROM 3.0.0 AND EARLIER
 
+=head2 SubjectTag corrections
 
+During the upgrade from 2.4 to 2.6, instructions were provided to begin including
+Queue SubjectTags in outgoing mail.  New installs of 2.6.0 also used SubjectTags in
+templates.  However, they suggested an old-style
+
+    [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
+
+Instead, you should use the more modern
+
+    [{$Ticket->SubjectTag} #{$Ticket->id}]
+
+Because correspondence templates are frequently modified, it is
+not practical to script updates and they will need to be done
+through the UI.
 
 =cut
diff --git a/etc/initialdata b/etc/initialdata
index f8ce226..245e3fd 100644
--- a/etc/initialdata
+++ b/etc/initialdata
@@ -420,7 +420,7 @@ Subject: { $Ticket->Subject }
 -------------------------------------------------------------------------
 Please include the string:
 
-         [{ $Ticket->QueueObj->SubjectTag || $rtname } #{ $Ticket->id }]
+         [{ $Ticket->SubjectTag } #{ $Ticket->id }]
 
 in the subject line of all future correspondence about this issue. To do so, 
 you may reply to this message.
@@ -452,7 +452,7 @@ Block #{$Ticket->id} was removed.
 -------------------------------------------------------------------------
 Please include the string:
 
-         [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id}]
+         [{ $Ticket->SubjectTag } #{$Ticket->id}]
 
 in the subject line of all future correspondence about this issue. To do so, 
 you may reply to this message.
@@ -470,7 +470,7 @@ Subject: {$Ticket->Subject}
 -------------------------------------------------------------------------
 Please include the string:
 
-         [{ $Ticket->QueueObj->SubjectTag || $rtname } #{$Ticket->id}]
+         [{ $Ticket->SubjectTag } #{$Ticket->id}]
 
 in the subject line of all future correspondence about this issue. To do so, 
 you may reply to this message.

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