[Rt-commit] [rtir] 02/02: Write some actual SLA upgrade documentation.

[Kevin Falcone]

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falcone pushed a commit to branch 3.0/sla-upgrade
in repository rtir.

commit c642fd261fa2576415bb8aa0cf4e1d780927cb38
Author: Kevin Falcone <falcone at bestpractical.com>
Date:   Thu Nov 6 11:35:27 2014 -0800

    Write some actual SLA upgrade documentation.
    
    The original docs in AdministrationTutorial.pod were likely to be missed
    in an upgrade and not super helpful. An early attempt to improve these
    docs has been reverted because it would lead to losing track of your SLA
    field on upgrade. Unfortunately, it's become clear that when the SLA
    code was removed from RTIR, little or not testing was done.
---
 docs/UPGRADING-3.0 | 20 ++++++++++++++++++++
 1 file changed, 20 insertions(+)

diff --git a/docs/UPGRADING-3.0 b/docs/UPGRADING-3.0
index 315faa2..bf331d0 100644
--- a/docs/UPGRADING-3.0
+++ b/docs/UPGRADING-3.0
@@ -154,6 +154,26 @@ installed. You should then test with the new SLA configurations in
 a dev environment to verify that due dates are being properly set
 for all relevant actions (create, respond, resolve, etc.).
 
+If you wish to convert to the L<RT::Extension::SLA> module, you will
+need to take care with the SLA Custom Fields.  RT::Extension::SLA will
+install a new Global Custom Field named SLA.  This is in addition to the
+SLA field that RTIR previously provided on the Incident Reports Queues.
+You should navigate to Tools -> Configuration -> Custom Fields and select the
+SLA Custom Field which is marked as being "Global" in the "Applied" column.
+Uncheck the "Enabled" box to disable the global SLA field.
+
+If you plan to enforce SLAs on your Investigations or Blocks Queues, you
+should select the SLA Custom Field marked as "Incident Reports" in the
+Applied" column, click on the "Applies To" link in the upper right menu
+and apply it to the other Queues where you wish to enforce an SLA.  Do
+not enable SLA on Incidents without disabling the RTIR scrips that
+manage the Due date on the Incidents Queues.
+
+You will need to review L<RT::Extension::SLA> documentation and construct
+a configuration that matches up with how you need to set up SLAs.  You
+can find more about RTIR's Due date management and SLAs in
+L<docs/AdministrationTutorial>.
+
 =head2 Notifications
 
 New installs of RTIR notify Ccs when launching an Investigation.

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