[Rt-commit] [rtir] 03/06: Add a first pass at a script to change the constituency of child tickets when you move an incident between queues

[Jesse Vincent]

This is an automated email from the git hooks/post-receive script.

jesse pushed a commit to branch 3.4/remove_old_constituencies
in repository rtir.

commit 3894e6a9c5280329d2885816f7504c44fb5ed8b7
Author: Jesse Vincent <jesse at bestpractical.com>
Date:   Tue Mar 24 23:50:16 2015 -0700

    Add a first pass at a script to change the constituency of child tickets
    when you move an incident between queues
---
 etc/initialdata                                 |  11 +++
 lib/RT/Action/RTIR_ChangeChildConstituencies.pm | 125 ++++++++++++++++++++++++
 2 files changed, 136 insertions(+)

diff --git a/etc/initialdata b/etc/initialdata
index 6d4d344..d54bddd 100644
--- a/etc/initialdata
+++ b/etc/initialdata
@@ -232,6 +232,11 @@
        Description => 'Set status to first active possible',            # loc
        ExecModule  => 'RTIR_Activate',
     },
+    {
+       Name        => 'RTIR Change Child Constituencies',
+       Description => 'Move all tickets related to an incident to a new constituency',
+       ExecModule  => 'RTIR_ChangeChildConstituencies'
+    }
 );
 
 @ScripConditions = (
@@ -320,6 +325,12 @@
        ScripAction       => 'RTIR Resolve Children',
        Template          => 'Blank', },
 
+    {  Description       => "Propagate Constituency Changes",
+       Queue             => 'Incidents',
+       ScripCondition    => 'On Queue Change',
+       ScripAction       => 'RTIR Change Child Constituencies',
+       Template          => 'Blank', },
+
     {  Description       => "FixOwnership",
        Queue             => 'Incidents',
        ScripCondition    => 'On Owner Change',
diff --git a/lib/RT/Action/RTIR_ChangeChildConstituencies.pm b/lib/RT/Action/RTIR_ChangeChildConstituencies.pm
new file mode 100644
index 0000000..7556b67
--- /dev/null
+++ b/lib/RT/Action/RTIR_ChangeChildConstituencies.pm
@@ -0,0 +1,125 @@
+# BEGIN BPS TAGGED BLOCK {{{
+#
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
+#                                          <sales at bestpractical.com>
+#
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
+#
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+#
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+# 02110-1301 or visit their web page on the internet at
+# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
+#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
+package RT::Action::RTIR_ChangeChildConstituencies;
+use strict;
+use warnings;
+use base 'RT::Action::RTIR';
+
+
+=head2 Prepare
+
+=cut
+
+sub Prepare {
+    my $self = shift;
+
+    return 0 unless (RT::IR->StrictConstituencyLinking);
+    return 0 unless ($self->TransactionObj->Field eq 'Queue');
+
+    my $q1 = RT::Queue->new(RT->SystemUser);
+    $q1->Load($self->TransactionObj->OldValue);
+    my $q2 = RT::Queue->new(RT->SystemUser);
+    $q2->Load($self->TransactionObj->NewValue);
+
+    return 0 unless (RT::IR->ConstituencyFor($q2) ne RT::IR->ConstituencyFor($q1));
+
+    $self->{'new_constituency'} = RT::IR->ConstituencyFor($q2);
+    return 1;
+}
+
+=head2 Commit
+
+Change the constituency of children.
+
+=cut
+
+sub Commit {
+    my $self = shift;
+
+    my $new_constituency = $self->{'new_constituency'};
+
+    # find all the tickets related to this ticket
+
+    my $kids = RT::IR->IncidentChildren($self->TicketObj);
+
+    # for each ticket,
+    while ( my $ticket = $kids->Next) {
+        my $kid_constituency = RT::IR->ConstituencyFor($ticket);
+        next if ($kid_constituency eq $new_constituency);
+        # if the constituency of the other ticket isn't the same as the new 
+        # constituency
+        my $kid_queue = $ticket->QueueObj->Name;
+
+        # Find an equivalent queue in the new constituency
+        $kid_queue =~ s/$kid_constituency/$new_constituency/;
+        my $new_queue = RT::Queue->new(RT->SystemUser);
+        $new_queue->Load($kid_queue);
+        if (    !$new_queue->id
+             || ( RT::IR->ConstituencyFor($new_queue) ne $new_constituency) 
+             || ($new_queue->Lifecycle ne $ticket->QueueObj->Lifecycle)) {
+            my $queues = RT::Queues->new(RT->SystemUser);
+            $queues->Limit(FIELD => 'Lifecycle', VALUE => $ticket->QueueObj->Lifecycle);
+            while (my $temp_queue = $queues->Next) {
+                if (RT::IR->ConstituencyFor($temp_queue) eq $new_constituency) {
+                    $new_queue = $temp_queue;
+                    last;
+                }
+            }
+        }
+        # move the child to the new constituency queue
+        my ($val,$msg) = $ticket->SetQueue($new_queue->id);
+
+
+        RT->Logger->info( "Couldn't change owner: $msg" ) unless $res;
+    }
+    return 1;
+}
+
+RT::IR->ImportOverlays;
+
+1;

-- 
To stop receiving notification emails like this one, please contact
the administrator of this repository.