[Rt-commit] [rtir] 01/01: Document creating new RTIR queues in the admin tutorial

[Shawn Moore]

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shawn pushed a commit to branch 3.4/updated-docs
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commit 7ea98c0098022b31ca941e73f64aaa3e0fb84ebe
Author: Shawn M Moore <shawn at bestpractical.com>
Date:   Thu May 12 15:25:41 2016 -0400

    Document creating new RTIR queues in the admin tutorial
    
    Fixes: I#31515
---
 docs/AdministrationTutorial.pod | 17 +++++++++++++++++
 1 file changed, 17 insertions(+)

diff --git a/docs/AdministrationTutorial.pod b/docs/AdministrationTutorial.pod
index 53e698e..27b3ab0 100644
--- a/docs/AdministrationTutorial.pod
+++ b/docs/AdministrationTutorial.pod
@@ -43,6 +43,23 @@ Status is a critical field for functionality.
 For more information, read the description in F<RTIR_Config.pm> and description
 of L</Scrips> below.
 
+=head2 Custom Queues
+
+While RTIR ships with four queues by default--Incident Reports, Incidents,
+Investigations, and Blocks--you can create your own versions of these queues.
+This functionality (new in RTIR 3.4) is what powers the L<Constituencies>
+feature, but its use is not limited to Constituencies. For example you can have
+multiple queues for Incident Reports, one for each of your monitoring tools,
+each with its own set of custom fields, watchers, automation with scrips,
+templates, watchers, etc.
+
+To create a new RTIR queue, visit RT's Admin -> Queue -> Create menu. Create
+the queue as normal, but be sure to select an RTIR lifecycle (incident_reports,
+incidents, investigations, or blocks). By doing so you include the queue into
+the RTIR system. After creating the queue, it will be available throughout RTIR
+alongside the four builtin incident response queues. Assign custom fields,
+watchers, etc. as desired.
+
 =head2 Custom Fields
 
 When RTIR is installed, several custom fields are created and applied

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