[Rt-commit] rt branch, 4.4/sla-timezone-doc, repushed

Shawn Moore shawn at bestpractical.com
Thu Jul 13 12:31:13 EDT 2017


The branch 4.4/sla-timezone-doc was deleted and repushed:
       was ba48302df01e15e86d97001da97969a5bd26f4b7
       now 4a2c032b7cf6ea29b7171c72eb1adfba19711222

1:  ec2894f ! 1:  bd84ee9 Document Timezone setting for SLA
    @@ -11,25 +11,28 @@
      
     +=item Timezone
     +
    -+By default, RT uses the C<$Timezone> config setting for calculating SLAs. You
    -+may override this default for all SLAs by providing the C<Timezone> option.
    ++By default, RT uses the C<$Timezone> config setting for calculating
    ++SLAs. You may override this default for a service level by providing the
    ++C<Timezone> option.
     +
    -+    Set ( %ServiceAgreements, (
    -+        Timezone => 'US/Pacific',
    -+        ...
    ++    Set( %ServiceAgreements, (
    ++        Levels => {
    ++            '2h' => { Timezone => 'US/Pacific', ... },
    ++            '4h' => { Timezone => 'US/Eastern', ... },
    ++        },
     +    ));
     +
     +You may also select a specific timezone per queue by providing a hash
    -+reference for the queue in C<QueueDefault>:
    ++reference for that queue in C<QueueDefault> and specifying the
    ++C<Timezone> option. This overrides any timezone specified for the
    ++service level.
     +
     +    Set( %ServiceAgreements, (
    -+        Timezone => 'US/Pacific',
     +        QueueDefault => {
     +            'General' => {
    -+                Level => 'default level of service for this queue',
    ++                Level    => '2h',
     +                Timezone => 'US/Eastern',
     +            },
    -+            ...
     +        },
     +        ...
     +    ));
2:  ba48302 = 2:  4a2c032 Fix example config typo



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