[Rt-commit] rt branch, 4.4/sla-timezone-doc, repushed
Shawn Moore
shawn at bestpractical.com
Thu Jul 13 12:31:13 EDT 2017
The branch 4.4/sla-timezone-doc was deleted and repushed:
was ba48302df01e15e86d97001da97969a5bd26f4b7
now 4a2c032b7cf6ea29b7171c72eb1adfba19711222
1: ec2894f ! 1: bd84ee9 Document Timezone setting for SLA
@@ -11,25 +11,28 @@
+=item Timezone
+
-+By default, RT uses the C<$Timezone> config setting for calculating SLAs. You
-+may override this default for all SLAs by providing the C<Timezone> option.
++By default, RT uses the C<$Timezone> config setting for calculating
++SLAs. You may override this default for a service level by providing the
++C<Timezone> option.
+
-+ Set ( %ServiceAgreements, (
-+ Timezone => 'US/Pacific',
-+ ...
++ Set( %ServiceAgreements, (
++ Levels => {
++ '2h' => { Timezone => 'US/Pacific', ... },
++ '4h' => { Timezone => 'US/Eastern', ... },
++ },
+ ));
+
+You may also select a specific timezone per queue by providing a hash
-+reference for the queue in C<QueueDefault>:
++reference for that queue in C<QueueDefault> and specifying the
++C<Timezone> option. This overrides any timezone specified for the
++service level.
+
+ Set( %ServiceAgreements, (
-+ Timezone => 'US/Pacific',
+ QueueDefault => {
+ 'General' => {
-+ Level => 'default level of service for this queue',
++ Level => '2h',
+ Timezone => 'US/Eastern',
+ },
-+ ...
+ },
+ ...
+ ));
2: ba48302 = 2: 4a2c032 Fix example config typo
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