[Rt-commit] rt branch, 4.4/queue-template-doc, repushed
Shawn Moore
shawn at bestpractical.com
Thu Jul 13 12:50:53 EDT 2017
The branch 4.4/queue-template-doc was deleted and repushed:
was cdaa1e83ebbd2caba764f492f992c26509b721a4
now 619cfa6f991bfafb33ba9dc4585fe3a14f75c41b
1: cdaa1e8 ! 1: 619cfa6 Document queue template name override
@@ -19,13 +19,18 @@
+You can take advantage of this to customize your templates for a specific queue
+by creating a queue-level template with the exact same name as a global
+template. For example, you can make an "Autoreply" template for your Security
-+queue which has a completely different message.
++queue which has a completely different message. Other queues will continue to
++use the global "Autoreply" template, but for the Security queue, its special
++"Autoreply" override will be used.
+
+One common pattern is to create a I<blank> template, which the "send email"
+action takes as a hint to avoid sending its email. So by creating a blank queue
+template you can "disable" a specific notification, such as Ticket Taken, for
+an individual queue, while still keeping the scrip globally applied to all
-+queues
++queues.
++
++You can manage queue-specific templates by visiting
++Admin -> Queues -> Select -> ... -> Templates.
+
=cut
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