[Rt-commit] rt branch, 4.4/improve-initialdata-html-templates, created. rt-4.4.3-68-g6eb0593e9
Maureen Mirville
maureen at bestpractical.com
Mon Dec 10 14:52:10 EST 2018
The branch, 4.4/improve-initialdata-html-templates has been created
at 6eb0593e9bfed6a30ba4ca5cb587814a4377de56 (commit)
- Log -----------------------------------------------------------------
commit 6eb0593e9bfed6a30ba4ca5cb587814a4377de56
Author: Maureen E. Mirville <maureen at bestpractical.com>
Date: Fri Nov 30 15:45:33 2018 -0500
Add a footer to all initialdata templates and update styling
diff --git a/etc/initialdata b/etc/initialdata
index e65066185..e9df4d6bd 100644
--- a/etc/initialdata
+++ b/etc/initialdata
@@ -285,6 +285,9 @@ you may reply to this message.
-------------------------------------------------------------------------
{$Transaction->Content()}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '0',
@@ -293,8 +296,13 @@ you may reply to this message.
Content => q[Subject: AutoReply: {$Ticket->Subject}
Content-Type: text/html
-<p>Greetings,</p>
+<h1>
+<span style="display: block; font-family: Helvetica; font-size: 26px; line-height: 1.385em">
+<strong>Greetings,</strong>
+</span>
+</h1>
+<span style="display: block; font-family: Helvetica; font-size: 18px; line-height: 1.444em">
<p>This message has been automatically generated in response to the
creation of a trouble ticket regarding <b>{$Ticket->Subject()}</b>,
a summary of which appears below.</p>
@@ -308,9 +316,20 @@ you may reply to this message.</p>
<p>Thank you,<br/>
{$Ticket->QueueObj->CorrespondAddress()}</p>
+</span>
<hr/>
+<span style="text-align: justify; color: #545454; display: block; font-family: Helvetica; font-size: 14px; line-height: 1.571em; margin-top: 10px; margin-bottom: 10px">
{$Transaction->Content(Type => 'text/html')}
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
],
},
{ Queue => '0',
@@ -330,6 +349,9 @@ you may reply to this message.</p>
{$Transaction->Content()}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '0',
@@ -351,7 +373,17 @@ Content-Type: text/html
</table>
<br/>
<br/>
+<span style="text-align: justify; color: #545454; display: block; font-family: Helvetica; font-size: 14px; line-height: 1.571em; margin-top: 10px; margin-bottom: 10px">
{$Transaction->Content( Type => "text/html")}
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
# Shadow the global templates of the same name to suppress duplicate
@@ -375,6 +407,9 @@ Content-Type: text/html
<URL: {RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '0',
@@ -386,7 +421,17 @@ Content-Type: text/html
Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
<br />
<br />
+<span style="text-align: justify; color: #545454; display: block; font-family: Helvetica; font-size: 14px; line-height: 1.571em; margin-top: 10px; margin-bottom: 10px">
{$Transaction->Content(Type => "text/html");}
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '0',
@@ -395,6 +440,9 @@ Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket-
Content => 'RT-Attach-Message: yes
{$Transaction->Content()}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '0',
@@ -403,7 +451,17 @@ Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket-
Content => 'RT-Attach-Message: yes
Content-Type: text/html
+<span style="text-align: justify; color: #545454; display: block; font-family: Helvetica; font-size: 14px; line-height: 1.571em; margin-top: 10px; margin-bottom: 10px">
{$Transaction->Content( Type => "text/html")}
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '0',
@@ -418,6 +476,9 @@ RT-Attach-Message: yes
This is a comment. It is not sent to the Requestor(s):
{$Transaction->Content()}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '0',
@@ -430,7 +491,17 @@ Content-Type: text/html
<p>This is a comment about <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">ticket {$Ticket->id}</a>. It is not sent to the Requestor(s):</p>
+<span style="text-align: justify; color: #545454; display: block; font-family: Helvetica; font-size: 14px; line-height: 1.571em; margin-top: 10px; margin-bottom: 10px">
{$Transaction->Content(Type => "text/html")}
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '0',
@@ -442,6 +513,9 @@ Content-Type: text/html
This reminder is for ticket #{$Target = $Ticket->RefersTo->First->TargetObj;$Target->Id}.
{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Target->Id}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
@@ -454,6 +528,9 @@ This reminder is for ticket #{$Target = $Ticket->RefersTo->First->TargetObj;$Tar
{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '0',
@@ -465,7 +542,17 @@ Content-Type: text/html
<a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
<br/>
<br/>
+<span style="text-align: justify; color: #545454; display: block; font-family: Helvetica; font-size: 14px; line-height: 1.571em; margin-top: 10px; margin-bottom: 10px">
{$Transaction->Content(Type => "text/html")}
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{
@@ -477,6 +564,9 @@ Content-Type: text/html
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '0',
@@ -486,6 +576,14 @@ further questions or concerns, please respond to this message.
Content-Type: text/html
<p>According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.</p>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '___Approvals',
@@ -505,6 +603,9 @@ batch-process all your pending approvals.
-------------------------------------------------------------------------
{$Transaction->Content()}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '___Approvals',
@@ -513,17 +614,33 @@ batch-process all your pending approvals.
Content => 'Subject: New Pending Approval: {$Ticket->Subject}
Content-Type: text/html
-<p>Greetings,</p>
+<h1>
+<span style="display: block; font-family: Helvetica; font-size: 26px; line-height: 1.385em">
+<strong>Greetings,</strong>
+</span>
+</h1>
+<span style="display: block; font-family: Helvetica; font-size: 18px; line-height: 1.444em">
<p>There is a new item pending your approval: <b>{$Ticket->Subject()}</b>,
a summary of which appears below.</p>
<p>Please <a href="{RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}">approve
or reject this ticket</a>, or visit the <a href="{RT->Config->Get(\'WebURL\')}Approvals/">approvals
overview</a> to batch-process all your pending approvals.</p>
+</span>
<hr />
+<span style="text-align: justify; color: #545454; display: block; font-family: Helvetica; font-size: 14px; line-height: 1.571em; margin-top: 10px; margin-bottom: 10px">
{$Transaction->Content()}
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '___Approvals',
@@ -538,6 +655,9 @@ Your ticket has been approved by { eval { $Approver->Name } }.
Other approvals may be pending.
Approver\'s notes: { $Notes }
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '___Approvals',
@@ -547,13 +667,27 @@ Approver\'s notes: { $Notes }
Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html
-<p>Greetings,</p>
+<h1>
+<span style="display: block; font-family: Helvetica; font-size: 26px; line-height: 1.385em">
+<strong>Greetings,</strong>
+</span>
+</h1>
+<span style="display: block; font-family: Helvetica; font-size: 18px; line-height: 1.444em">
<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
Other approvals may be pending.</p>
<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '___Approvals',
@@ -568,6 +702,9 @@ Your ticket has been approved by { eval { $Approver->Name } }.
Its Owner may now start to act on it.
Approver\'s notes: { $Notes }
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '___Approvals',
@@ -577,13 +714,27 @@ Approver\'s notes: { $Notes }
Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html
-<p>Greetings,</p>
+<h1>
+<span style="display: block; font-family: Helvetica; font-size: 26px; line-height: 1.385em">
+<strong>Greetings,</strong>
+</span>
+</h1>
+<span style="display: block; font-family: Helvetica; font-size: 18px; line-height: 1.444em">
<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
Its Owner may now start to act on it.</p>
<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '___Approvals',
@@ -597,6 +748,9 @@ Greetings,
Your ticket has been rejected by { eval { $Approver->Name } }.
Approver\'s notes: { $Notes }
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '___Approvals',
@@ -606,12 +760,26 @@ Approver\'s notes: { $Notes }
Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
Content-Type: text/html
-<p>Greetings,</p>
+<h1>
+<span style="display: block; font-family: Helvetica; font-size: 26px; line-height: 1.385em">
+<strong>Greetings,</strong>
+</span>
+</h1>
+<span style="display: block; font-family: Helvetica; font-size: 18px; line-height: 1.444em">
<p>Your ticket has been rejected by <b>{ eval { $Approver->Name } }</b>.</p>
<p>Approver\'s notes:</p>
<blockquote>{ $Notes }</blockquote>
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => '___Approvals',
@@ -624,6 +792,8 @@ Greetings,
The ticket has been approved, you may now start to act on it.
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
'
},
{ Queue => '___Approvals',
@@ -633,10 +803,23 @@ The ticket has been approved, you may now start to act on it.
Content => 'Subject: Ticket Approved: {$Ticket->Subject}
Content-Type: text/html
-<p>Greetings,</p>
+<h1>
+<span style="display: block; font-family: Helvetica; font-size: 26px; line-height: 1.385em">
+<strong>Greetings,</strong>
+</span>
+</h1>
+<span style="display: block; font-family: Helvetica; font-size: 18px; line-height: 1.444em">
<p>The ticket has been approved, you may now start to act on it.</p>
-
+</span>
+
+<span style="font-size: 0.75em">
+<footer>
+ <hr/>
+ <p><i>This email was sent using <a href="https://bestpractical.com/request-tracker?source=email-footer/">Request Tracker</a>.</i>
+ </p>
+</footer>
+</span>
'
},
{ Queue => 0,
@@ -645,6 +828,9 @@ Content-Type: text/html
Content => q{
{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of transaction #".$Transaction->id." of ticket #". $Ticket->id }
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
}
},
{ Queue => 0,
@@ -653,6 +839,9 @@ Content-Type: text/html
Content => q{
{ $ForwardTransaction->Content =~ /\S/ ? $ForwardTransaction->Content : "This is a forward of ticket #". $Ticket->id }
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
}
},
{ Queue => 0,
@@ -662,6 +851,9 @@ Content-Type: text/html
Content => q{Subject: RT requires that all incoming mail be encrypted
You received this message because RT received mail from you that was not encrypted. As such, it has been rejected.
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
}
},
{ Queue => 0,
@@ -671,6 +863,9 @@ You received this message because RT received mail from you that was not encrypt
Content => q{Subject: We have no your public key or it's wrong
You received this message as we have no your public PGP key or we have a problem with your key. Inform the administrator about the problem.
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
}
},
{ Queue => 0,
@@ -684,7 +879,11 @@ You received this message as RT has problems with public keys of the following u
foreach my $e ( @BadRecipients ) {
$OUT .= "* ". $e->{'Message'} ."\n";
}
-}}
+}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
+}
},
{ Queue => 0,
Name => "Error: no private key", # loc
@@ -696,7 +895,11 @@ You sent an encrypted message with subject '{ $Message->head->get('Subject') }',
but we have no private key it's encrypted to.
Please, check that you encrypt messages with correct keys
-or contact the system administrator.}
+or contact the system administrator.
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
+}
},
{ Queue => 0,
Name => "Error: bad encrypted data", # loc
@@ -708,7 +911,11 @@ You sent us a message that we cannot handle due to corrupted signature or encryp
{ foreach my $msg ( @Messages ) {
$OUT .= "* $msg\n";
}
-}}
+}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
+}
},
{ Queue => 0,
Name => "PasswordChange", # loc
@@ -722,6 +929,9 @@ Someone at {$ENV{'REMOTE_ADDR'}} requested a password reset for you on {RT->Conf
Your new password is:
{$NewPassword}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
}
},
@@ -731,6 +941,9 @@ Your new password is:
Content => q[Subject: RT Email Digest
{ $Argument }
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
],
},
@@ -757,6 +970,9 @@ Hour: { $SubscriptionObj->SubValue('Hour') }
? "Day of month: " . $SubscriptionObj->SubValue('Dom')
: ''
}
+
+-------------------------------------------------------------------------
+This email was sent using Request Tracker (https://bestpractical.com/request-tracker).
}
},
);
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