[Rt-commit] rt branch 4.4/order-by-watcher-default-field updated: Note possible behavior change for role order by

Jim Brandt jbrandt at bestpractical.com
Wed Jul 7 17:00:50 EDT 2021


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jbrandt pushed a commit to branch 4.4/order-by-watcher-default-field
in repository rt.

The following commit(s) were added to refs/heads/4.4/order-by-watcher-default-field by this push:
     new cc69b7d241 Note possible behavior change for role order by
cc69b7d241 is described below

commit cc69b7d24150a249c86059c37c51f610ff6cacdd
Author: Jim Brandt <jbrandt at bestpractical.com>
AuthorDate: Wed Jul 7 17:00:39 2021 -0400

    Note possible behavior change for role order by
---
 docs/UPGRADING-4.4 | 18 ++++++++++++++++++
 1 file changed, 18 insertions(+)

diff --git a/docs/UPGRADING-4.4 b/docs/UPGRADING-4.4
index 20aa146ddd..b5db28dfba 100644
--- a/docs/UPGRADING-4.4
+++ b/docs/UPGRADING-4.4
@@ -690,6 +690,24 @@ The upgrade scripts include a step to make this change in any saved searches
 in the database automatically. If you have Owner as an order by field in
 searches stored elsewhere or as a link, you can update to Owner.Name manually.
 
+=item * Default "order by" field for roles in search results
+
+Because of the new options mentioned above, when displaying role information
+we also set defaults for order by behavior when you click headers on search
+results to re-sort them. For example, in a list of ticket results, you can
+click on Requestors to re-sort the results by that field.
+
+Previously this order by used EmailAddress. It now defaults to Name
+because we believe that is more common for sorting, but because of
+the new features you can change this in your search Format.
+For example, you can update the line in the Format section on
+the Advanced page to look like this:
+
+    '<small>__Requestor.EmailAddress__</small>',
+
+That column will then specifically show EmailAddress and when you click
+it will order by EmailAddress.
+
 =back
 
 =cut

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