[Rt-commit] rt branch 5.0/setoutgoingmailfrom-improve-bounce-warning created. rt-5.0.2-100-ge76b28f063

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The branch, 5.0/setoutgoingmailfrom-improve-bounce-warning has been created
        at  e76b28f0634501dc94bd90a60815b3bdb71724de (commit)

- Log -----------------------------------------------------------------
commit e76b28f0634501dc94bd90a60815b3bdb71724de
Author: Jason Crome <jcrome at bestpractical.com>
Date:   Mon Mar 14 09:51:08 2022 -0400

    Clarify handling of bounced mails wrt SetOutgoingMailFrom
    While it is true that with this setting enabled bounced emails will get
    treated as incoming mails (and thusly have a ticket created), the docs
    failed to mention that RT also catches most bounced emails and therefore
    doesn't create a ticket. Clarified this wording so usage of this setting
    seems less concerning.

diff --git a/etc/RT_Config.pm.in b/etc/RT_Config.pm.in
index c495fb4ab1..883ed5e43b 100644
--- a/etc/RT_Config.pm.in
+++ b/etc/RT_Config.pm.in
@@ -584,8 +584,9 @@ Set($MailCommand, "sendmailpipe");
 C<$SetOutgoingMailFrom> tells RT to set the sender envelope to the
 Correspond mail address of the ticket's queue.
-Warning: If you use this setting, bounced mails will appear to be
-incoming mail to the system, thus creating new tickets.
+Warning: RT will recognize most bounced messages and typically not create
+a ticket. If you use this setting however, any bounced mails that aren't caught
+will appear to be incoming mail to the system, thus creating new tickets.
 If the value contains an C<@>, it is assumed to be an email address and used as
 a global envelope sender.  Expected usage in this case is to simply set the



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