[rt-devel] Re: [rt-users] mail aliases?

[Tobias Brox]

Reply only to rt-users or rt-devel, whatever is more appropriate.

> When is 2.0 due out :)

We hope it will be out there in June.  The current CVS version actually 
works, but is missing some rather important things:

1. Linking actions (that's missing in 1.0 also, for what it's worth).  I
hope I will have something working towards the end of the next week.
Anyway, Jesse has a bit different thoughts than me about it, so a bit more
work might be needed before the 2.0 release.

2. A pretty Web GUI.  This demands designer resources ... from somebody
that might handle HTML::Mason templates.  Unfortunately my favorite web
designer is way busy nowadays.  Hm, maybe there are others out there that
can help?  Anybody?

3. The time fields are currently f* up.  I will deal with it.  Actually I
should have dealt with it several weeks ago.

4. Authentication.  I'd suggest two levels of authentication; one simple
with passwords sent in cleartext through cookies, and SSL-certificates for
those that needs higher security.  It should be either site configurable,
queue configurable or user configurable - for simplicity, select one.  I
hope Jesse will do something with this?

5. Storing user and requestor information in a good way, assigning several
emails to one user, and to allow the priority of new tickets to be
affected by who the requestor is.

6. Access control.  Jesse is currently trying to deal with it.  I've
earlier suggested quite complex schemes where it should even be possible
to mark a single transaction as "ultraprivate", but I think Jesse is going
a slightly simpler way.  Access control is not that important for us, so I
will not interphere with what Jesse does here unless explicitly asked :)

7. Admin tools.  Ordinary users should be able to set up access levels as
well as other configuration.

8. All those significant details and big things I've forgotten above.

-- 
Tobias Brox 
aka TobiX
+47 22 925 871