[rt-devel] RT-great software

[Brandon S. Allbery KF8NH]

On 08/30/00 19:15:24 -0500, periwal at vsnl.com wrote:
+-----
| 1.Mr.A sends a request to help at foo.com
| 2.MAN1 takes ownership & send a reply.
| 3.Mr.A is not satisfied with the reply and sends another question.
| 4.Now how will MAN1 know that he has received another request from
| and existing client Mr.A, since all replies are automatically merge into
| the original question.
+--->8

1. A transaction notification is sent via email to the owner of the request 
whenever a transaction (including comment or correspondence) takes place on 
it.

2. From the web UI, while replying, MAN1 would change the request status 
from "Open" to "Stalled"; it will then change back to "Open" automatically 
on the next correspondence.

-- 
brandon s. allbery     [os/2][linux][solaris][japh]    allbery at kf8nh.apk.net
system administrator        [WAY too many hats]          allbery at ece.cmu.edu
electrical and computer engineering                                    KF8NH
carnegie mellon university      ["better check the oblivious first" -ke6sls]