[rt-devel] Minor, but handy change to outbound messages

[Jan Okrouhly]

On Tue, 5 Dec 2000, Jesse wrote:

> I actually put code into RT2 to do this last night ;) I'm leery of changing
> hte behavior in RT 1.0.x, but I'm sure a lot of folks will find this useful.
> 

*Nod*, we use something similar about 6 months, but the change had to be
done a one layer up because modification of Monte's patch kind (! To:
Requestor and $in_queue_id Staff: ;) disharmonize To: line inside of
e-mail comments, etc. 

> Thanks,
> 	Jesse
> 
> 
> On Tue, Dec 05, 2000 at 11:27:57AM -0700, Monte Mitzelfelt wrote:
> > 
> > I think we're running 1.0.1.  Here's a patch that I keep rolling forward
> > as we upgrade because it's turned out to be very helpful in getting
> > replies back to the queue rather than individuals.  The jest of it is to
> > change the To: and the Bcc: lines in the following manner:
> > 
> > To: Requestor and $in_queue_id Staff: ;
> > Bcc: $in_recipient$in_bcc
> > 
> > This way, their are no real addresses in the To: line, just an RFC
> > complaint named empty list of addresses.  It's greatly reduced the amount
> > of mail that we used to see twice: once as a part of ticket process and
> > once as a direct reply.  It's also helped funnel things back into the
> > ticket system since it leaves only the Rt address as an obvious reply
> > point.  I've also added some crude filtering against some automated
> > senders. This could be done much better, but is useful to us.
> > 
> > 
> > *** /home/mathew/rt-1.0.1/lib/rt/support/mail.pm	Tue Nov 16
> > 02:38:29 1999--- /usr/local/rt/lib/rt/support/mail.pm	Mon Jun  5
> > 16:15:37 2000
> > ***************
> > *** 101,113 ****
> >       $in_subject =~ s/^(\s*)//;
> >   
> >       open (MAIL, "|$rt::mailprog $rt::mail_options");
> >       
> >       print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "]
> > ($in_queue_id) $in_subject
> >   Reply-To: $friendly_name <$temp_mail_alias>
> >   From: $friendly_name <$temp_mail_alias>
> > ! To: $in_recipient   
> >   Cc: $in_cc
> > ! Bcc: $in_bcc
> >   X-Request-ID: $in_serial_num
> >   X-RT-Loop-Prevention: $rt::rtname
> >   X-Sender: $in_current_user
> > --- 101,116 ----
> >       $in_subject =~ s/^(\s*)//;
> >   
> >       open (MAIL, "|$rt::mailprog $rt::mail_options");
> > + 
> > +     # don't send replies to these guys MONTE -- hacky, so hacky
> > +     $in_recipient = '' if $in_recipient =~ /\@(verisign.com|uu.net)/i ;
> >       
> >       print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "]
> > ($in_queue_id) $in_subject
> >   Reply-To: $friendly_name <$temp_mail_alias>
> >   From: $friendly_name <$temp_mail_alias>
> > ! To: Requestor and $in_queue_id Staff: ;
> >   Cc: $in_cc
> > ! Bcc: $in_recipient$in_bcc
> >   X-Request-ID: $in_serial_num
> >   X-RT-Loop-Prevention: $rt::rtname
> >   X-Sender: $in_current_user
> > 
> > 
> > 
> > _______________________________________________
> > Rt-devel mailing list
> > Rt-devel at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-devel
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> that's security the same way that asking for directions to topeka and
> being told that a seal is a mammal is informative
> 					-robin at apocalypse.org
> 
> _______________________________________________
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> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel
> 


Jan Okrouhly
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