[rt-devel] open vs. stalled status

Jesse jesse at fsck.com
Wed Jul 26 18:36:12 EDT 2000

[followups to rt-users]

Stalled is a status that was originally meant to be hand-set when
a ticket was waiting on something like a vendor or the user.  When
a stalled ticket is replied to, it gets automatically opened.
Stalled tickets show up in the web ui [for example] when you 
search for tickets with status of "any, stalled or unresolved"


On Wed, Jul 26, 2000 at 05:28:23PM -0500, Dan St.André wrote:
> Isn't "stalled" an open ticket without recent action
> or otherwise deferred?  How do we display this
> "not-resolved" as opposed to "open"?
> I know.  Next release <VBG>,
> ~~~ Dan 0:-D

jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org

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