[rt-devel] possible new feature?

[Tobias Brox]

>   It's an option to always include the original message on all
> replies, correspondece, etc. It just helps the person who submitted
> the request remember what the original problem/message was.

It should be pretty easy to add this functionality to RT 2.0.  We have a
generalized system which makes it possible to plug in almost arbritrary
code to be executed when a transaction is executed.  For the
abovementionated feature, it would be better to simply include
"the original message" in the templates.  We're currently using
Text::Template for the template parsing, so it's possible to add perl code
in the templates.

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