[rt-devel] Re: [rt-users] rt 1.0.4 merged ticket bug?

[Jan Okrouhly]

On Fri, 20 Oct 2000, hohokus wombat wrote:

> hello -
> 
> using rt1.0.4. did a diff against the CVS, found the fix for merged tickets. 
> (i.e., ticket 2 merged into ticket 1, display ticket 2 takes you to ticket 
> 1.)
> 
> appeared to be one line of code in /rt/lib/ui/web/manipulate.pm, at the 
> beginning of the DisplayForm routine. code was:
> 
> $serial_num=&rt::normalize_sn("$serial_num");
> 
> this fixes the problem nicely, and viewing a ticket that was merged into 
> another takes you to the ticket it was merged into.
> 
> NEW PROBLEM:
> if you merge a ticket into a ticket that was already merged, the transaction 
> content disappears. like this:
> 
> ticket #1
> ticket #2 => merge into ticket #1
> ticket #3 => merge into ticket #2 => contents lost.
> 

You're right. I've looked at this now and it seems that there is missing
the same thing (normalize_sn) in sub merge.
Currently I can't spend more time with that fix :-((
A warning at the end: Fixing this code will not affect your older
tickets merged such way as above [it will be a soft database inconsistency
from my point of view].

> any help appreciated.
> - justin (hohokus at hotmail.com)
> _________________________________________________________________________
> Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.
> 
> Share information about yourself, create your own public profile at 
> http://profiles.msn.com.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


Jan Okrouhly
---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz---
Laboratory for Computer Science             |    phone: (420 19) 7491588
University of West Bohemia                  | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic  |     room: UI404
------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU-