[rt-devel] anonymous techs..

Edstrom Johan johan.edstrom at sca.com
Fri Dec 14 11:56:00 EST 2001

I think the "quote" template would be brilliant,
when escalating within a team or between groups I
wish to see who's doing what but when communicating with
the customer it would be preferable to hide the actual factual person
working on the case.

If the group was used/shown that perhaps also could be a way?
Then the end-user would only be able to see queue / group?


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