[rt-devel] anonymous techs..

[Edstrom Johan]

I think the "quote" template would be brilliant,
when escalating within a team or between groups I
wish to see who's doing what but when communicating with
the customer it would be preferable to hide the actual factual person
working on the case.

If the group was used/shown that perhaps also could be a way?
Then the end-user would only be able to see queue / group?

/JE