[rt-devel] anonymous techs..

Jay Kramer jay at mojomole.com
Fri Dec 14 11:00:16 EST 2001


I don't see a problem with it at all, the only thing I could say about it is
could you please make it configurable via config.pm, with the default set to
the 'old' way of doing it..  This way you don't freak a lot of people out..

Jay


> That looks reasonable to me. Anyone want to pipe up about why this might
be
> a bad idea?
>
>
> On Thu, Dec 13, 2001 at 11:41:53AM -0800, Alex Krohn wrote:
> > Hi,
> >
> > Any chance of adding the patch below in so that we can give techs
> > meaningful usernames, but still hide their names from communication with
> > users?
> >
> > Basically, it uses NickName first, then Name (and we just set NickName
> > to 'tech'). It might be a better idea to have the quote a template
> > instead so you can format it however you like.
> >
> > [root at alex RT]# diff /usr/local/src/rt-2-0-9/lib/RT/Attachment.pm
Attachment.pm
> > 297c297
> > <       $body = '[' . $self->TransactionObj->CreatorObj->Name() . ' - '
. $self->TransactionObj->CreatedAsString()
> > ---
> > >       $body = '[' . ($self->TransactionObj->CreatorObj->NickName() ||
$self->TransactionObj->CreatorObj->Name) . ' - ' .
$self->TransactionObj->CreatedAsString()
> >
> > Cheers,
> >
> > Alex
> >
> > --------------------  Gossamer Threads Inc.  ----------------------
> > Alex Krohn                        Email: alex at gossamer-threads.com
> > Internet Consultant               Phone: (604) 687-5804
> > http://www.gossamer-threads.com   Fax  : (604) 687-5806
> >
> >
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> >
>
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