[rt-devel] anonymous techs 2..

Alex Krohn alex at gossamer-threads.com
Fri Dec 14 13:00:38 EST 2001

Hi Jesse,

> > Another thing I found is:
> > 
> > $self->SetHeader('RT-Originator', $self->TransactionObj->CreatorObj->EmailAddress);
> > 
> > in SendEmail.pm. This shows the techs email address to the client. I've
> > removed this, any reason for it being included?
> It's often useful information, especially for internal uses. It's perfectly
> OK to use it if your site doesn't want it there. 

Might be a good config.pm option, as quite often you don't want end
users knowning a real email address, but rather they should always use a
support one (make sure everything goes through the system).

I could see it for comments between techs, or debug mode though.



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