[rt-devel] You should really get the HTML out the code....

Jesse jesse at fsck.com
Sat Feb 10 16:04:54 EST 2001

On Sat, Feb 10, 2001 at 03:57:07PM -0500, Brandon S. Allbery KF8NH wrote:
> Expanding on this for Jesse's benefit:  we usually have several admins 
> monitoring the queue.  The problem is that multiple admins can decide to 
> take an action on a new request; this can be frustrating if the admins 
> didn't decide on the same action.

Ah. everywhere I've been, we've dealt with that at the policy layer.
The policy was: "Don't touch a ticket unless you're the owner or
have gotten approval from the owner."  

The first thing a tech would do when touching a ticket was to click 
'take'.  Either the take would succeed and the tech would be the ticket's
owner OR the take would fail because someone had already taken the ticket.


jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.

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