[rt-devel] You should really get the HTML out the code....
ivan-rt-devel at 420.am
Sun Feb 11 13:38:35 EST 2001
On Sat, Feb 10, 2001 at 04:10:06PM -0500, Brandon S. Allbery KF8NH wrote:
> On Saturday, February 10, 2001 16:04:54 -0500, Jesse <jesse at fsck.com> wrote:
> | Ah. everywhere I've been, we've dealt with that at the policy layer.
> | The policy was: "Don't touch a ticket unless you're the owner or
> | have gotten approval from the owner."
Right, but with proper database transactions, you have a wider choice at
the policy layer, like the example below.
IIRC MySQL has some sort of transactions, if you use Sleepycat DB tables.
It might even be ACIDic.
> Random people do not take tickets, nor are they supposed to. Admins assign
> them to people instead.
> The problem is that not everyone can watch the queue all the time, so three
> of us watch the queue as time permits. This usually works out well ---
> tickets get assigned on a timely basis, becaue it's unusual for Jim, Lou,
> and myself to *all* be too busy to watch the queue. But occasionally this
> means two admins conflict.
> The *real* problem is that sometimes one admin will kill a ticket (often,
> in fact --- we do get a fair number of "noise" tickets from cron jobs
> etc.). This is permitted even if it's been assigned to someone else, which
> just sucks if another admin sees something he doesn't like in the ticket
> and takes or assigns it.
> brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net
> system administrator [WAY too many hats] allbery at ece.cmu.edu
> electrical and computer engineering KF8NH
> carnegie mellon university ["better check the oblivious first" -ke6sls]
> Rt-devel mailing list
> Rt-devel at lists.fsck.com
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