[rt-devel] PHP port of rt?
tarrall at xxxx.neighborhoodlink.com
Tue Feb 27 14:48:17 EST 2001
Rich West wrote:
-> More rhetorical, but I wonder how many people use the CLI...
Speaking from personal experience with other ticketing systems, you use
it so rarely that you forget it's there.
Then a time comes when you need it - you need to do something "script-ey",
making the same change to 1,000 tickets, or whatever - and suddenly
you're praying with all your heart that there is in fact a CLI. With a
CLI, you just bang out a script that calls the CLI programs and you're
done in a few minutes. Without the CLI, you either spend days pointing
and clicking via the web interface, or you spend days chewing through
the internals so you can write something to do what you need with SQL.
In short, it's worth keeping. It's a hell of a lot easier to develop it
alongside the web interface than on a production system, in a time crunch,
when you haven't looked at the internals in a year.
Unix System/Network Admin
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