[rt-devel] Take vs Steal

[Jesse]

The difference between 'steal' and 'take' is precisely as you described to
prevent people from 'taking' tickets that are already owned by other other
users.  The basic idea is that users shouldn't be able to clobber ownership
without very specifically intending to do it.  



On Sun, Jul 22, 2001 at 10:00:19PM -0400, Matthew D. Stock wrote:
> Is there a reason why Stealing a ticket explicitly is required in all
> cases?  I'd like Take to have the semantics of Steal when someone owns the
> ticket instead of emitting an error.  Is this something that is
> configurable?
> 
> I have a large set of students who do helpdesk stuff for us, and I'd like
> to be able to easily reassign open tickets to a different student when
> someone graduates or quits.  The bulk update tool allows to change the
> owner, but all of those transactions are rejected because I don't own the
> tickets.
> 
> My "solution" to the problem was to edit config.pm to add a "Steal" column
> to the search summary and iterating down the list by hand.  I'm open to
> other options.  :-)
> Thanks,
>   -Matt
> 
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