[rt-devel] Weird E-mail header issues

[Eric Mandel]

True. I've left the Comment Address: blank for all my queues because I have
set it in the config.pm file using the
$CommentAddress="ticket-comments\@worldnow.com"; variable. The description
in the file states that this is the default unless overridden in the queue.

It doesn't appear to be working. When I manually enter an address in the
Comment field in the Queue config, everything works fine. If my memory
serves me correctly, this used to work. I think it only stopped very
recently.

-Eric 

-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Monday, May 21, 2001 2:01 PM
To: Eric Mandel
Cc: 'rt-devel at fsck.com'
Subject: Re: [rt-devel] Weird E-mail header issues



That sounds to me like you haven't set the queue's correspondence
or comment address.  

On Mon, May 21, 2001 at 01:54:39PM -0400, Eric Mandel wrote:
> I'm running RT-1.3.77 on Redhat 7.1 with Sendmail. I'm seeing some strange
> things with the mail notifications from RT. It seems that whenever a
> correspondance is sent, no From: address is included. This is causing
> correspondences being sent out to be sent without a from field. What's
> happening is that the e-mail being sent is defaulting to Apache at localhost
> (when initiated from the web) and mail at localhost (when correspondance is
> sent through e-mail). Below is the header from a correspondance sent from
> the web. You can see that the From: field does not contain a valid e-mail
> address. Any ideas what would cause this?
> 
> Received: from nyticket01.corp.worldnow.com ([10.2.1.23]) by
> nyexchg01.corp.worldnow.com with SMTP (Microsoft Exchange Internet Mail
> Service Version 5.5.2653.13)
> 	id LFVZKKXP; Mon, 21 May 2001 12:19:09 -0400
> Received: (from apache at localhost)
> 	by nyticket01.corp.worldnow.com (8.11.2/8.11.2) id f4LGIkA19003;
> 	Mon, 21 May 2001 12:18:46 -0400
> Date: Mon, 21 May 2001 12:18:46 -0400
> Message-Id: <rt-215-728.3.63286116341385 at WorldNow>
> From: Allen Barney via RT <>
> 
> 
> Thanks.
> 
> Eric Mandel
> WorldNow
> 
> 
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> Rt-devel mailing list
> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be
solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.
Zero.
	
-Tanj