[rt-devel] Odd behaviour

[Jonas Liljegren]

Feargal Reilly <feargal at online.thecia.ie> writes:

> Hi,
> This is an intentional bug...
> 
> When you view a ticket, by defalut, the system updates the status to
> open if the current status is new, new essentially meaning
> 'unread'. This came about as some people pointed out it was silly
> having to update status everytime you took a ticket. You just happen
> to use RT differently to most.

I would rather have it changing to open only then the ticket is
taken.  Not then it's viewed.


-- 
/ Jonas Liljegren

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