[rt-devel] Odd behaviour

[Jesse]

Known bug. Ticket #504. will be dealt with once i'm home from travelling.



On Fri, May 25, 2001 at 12:42:16PM -0700, Robert Shaw wrote:
> On Fri, May 25, 2001 at 09:04:41PM +0200, Jonas Liljegren wrote:
> > Feargal Reilly <feargal at online.thecia.ie> writes:
> > 
> > > Hi,
> > > This is an intentional bug...
> > > 
> > > When you view a ticket, by defalut, the system updates the status to
> > > open if the current status is new, new essentially meaning
> > > 'unread'. This came about as some people pointed out it was silly
> > > having to update status everytime you took a ticket. You just happen
> > > to use RT differently to most.
> > 
> > I would rather have it changing to open only then the ticket is
> > taken.  Not then it's viewed.
> 
> Yes, I agree, this is what I would prefer it do also. I don't see any reason
> to make a ticket open if it has never been "taken". If it hasn't been taken,
> then no-one owns it and therefore, should be considered "new", not "open".
> To me, "open" means that someone now owns the ticket and is working on a
> solution.
> 
> -Robert
> 
> 
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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