[rt-devel] Manipulating Ticket Tag

[Jesse Vincent]

So what happens if you have 1000 tickets in a day?  Can you explain 
a bit more about why you need to make this change?


On Mon, Sep 10, 2001 at 11:44:53AM -0400, Curtis Ireland wrote:
> I am currently evaluating RT as a replacement to our existing support 
> ticket system. So far, it looks really good. However, we would like to 
> change the format for the assigned tags to each e-mail. The current format 
> uses [$RT::rtname #".$self->TicketObj->id."] (from SendEmail.pm), but we 
> would like to use a format of [PKTF-YYYYMMDD-###] where ### is a three 
> digit representation of the id number. Currently, this number starts back 
> at 1 each day, but that is not terribly important right now.
> 
> Any ideas? I found the functions that parse and create the tag, but are 
> there any other issues I should be aware of? Thank you.
>          -C
> 
> --
> Curtis Ireland  - cireland at solidum.com
> Solidum Systems - http://www.solidum.com
> (T) (613)724-6004 x284  - (F) (613)724-6008
> 
> 
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