[rt-devel] Fwd: [rich+rt@lafferty.ca: [rt-users] Labeled priorities]

Peter E. Popovich peter at popovich.net
Mon Feb 11 16:07:11 EST 2002

Don't laugh, but if you want to avoid re-implementing the wheel, take a look
at keywords.

Keywords aren't linked to priorities, but you get a supported pulldown in
the UI, and don't have to tinker with the db schema. The task of synching
numeric priorities to the keyword label can be done by a crontab (for
prototyping purposes) or scrip (for final implementation).

----- Original Message -----
From: "Rich Lafferty" <rich+rt at lafferty.ca>
To: <rt-devel at lists.fsck.com>
Sent: Monday, February 11, 2002 12:39 PM
Subject: [rt-devel] Fwd: [rich+rt at lafferty.ca: [rt-users] Labeled

> [Let's try again on the right list.]
> As part of replacing our existing helpdesk whiteboard with RT, I need
> to implement something like labeled priorities -- so that instead of
> setting a ticket to a priority of 90 with a final priority of 100, you
> set it to "S1" and the priority and final priority get set
> appropriately.
> Before I set about inventing this wheel on my own, is anyone aware of
> an existing way to pull off such a thing? At a minimum, I need a
> pulldown to set priority in the "Basics" section; at best, the labels
> would be used instead of the numbers everywhere.
>   -Rich
> --
> Rich
Lafferty --------------+-----------------------------------------------
>  Ottawa, Ontario, Canada    |  Save the Pacific Northwest Tree Octopus!
>  http://www.lafferty.ca/    |    http://zapatopi.net/treeoctopus.html
rich at lafferty.ca -----------+-----------------------------------------------
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