[rt-devel] Searching for solutions.. Offering suggestions..

RT2 Troubles rt2trouble at morben.ca
Thu Feb 14 20:24:42 EST 2002

Please excuse the cross-posting, this is almost the exact same message I 
placed in rt-users:

I've been trolling the rt-user list for awhile now, and for the most part, 
everything I could want and even things I didn't know I needed, have been 
offered up by people on the list. That's fantastic and everyone deserves a 
pat on the back.

Lately I have been getting a bit too anxious and I have started tweaking and 
fiddling in hopes of learning enough to make changes on my own. *duck*

I keep hearing of people who have solutions I need to implement, but they 
haven't contirbuted it to the fsck guys because they are worried about 
scrutiny and mockery. Some of these people have contributed code to me 
directly and for the most part, it's excelent code and these guys really 
should be sharing this stuff with everyone. Since that isn't going to happen 
overnight, and may never happen, I decided to post a few things I'm working 
on that might encourage some development or assistance.

- Making single-click "Resolve" and "Delete" links available everywhere 
(headers/search index/MyQueues/etc) so that we can deal with spam and 
rhetorical requests. This should be stupid-easy and yet I cannot find the 
code for invoking that action. 

- Making a list of who is logged into the RT web pages and perhaps how long 
they have been idle. This would be really handy when collaborating with 
multiple people on a specific task. I could also use it to tell me when it's 
safe to restart the server.
* It has already been suggested that this could easilly be done by creating 
or touching a file in an "online" directory that has the same name as the 
current use. This file would be created/touched each time any action is done 
in RT with the exception of auto-refresh actions. A cron script could remove 
stale user files to prevent problems created by people who just remain idle 
or simply close the browser without logging out. The final step would be 
setting up a script in RT that shows the user names in the dir and uses the 
date of the files to display an 'idle' value. 

- A simple list-box style 'Stock Answers' that avoids the java popup window 
that the original version uses. Using a list-box should be simple but, like 
most things that are easier said than done, I get mason errors when I change 

I know I'm forgetting a few things but it's Valentines day over here and I'm 
easilly distracted..  My main problem is that I can theorize things but I 
don't have the Mason knowledge to implement my ideas. :(

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