[rt-devel] Additional operations for Resolve function

[Jesse Vincent]

You may want to consider moving to RT2, where it's easy to drop in 
pluggable actions that take place on commit, or on other updates.


On Mon, Jan 14, 2002 at 08:43:54AM +0000, Andy Haigh wrote:
> Hi
> 
> I'm new to RT - I've just joined a IP Support who use RT1.
> 
> Could someone help please.
> 
> We currently use a MySQL DB  with RT1. We also have a
> CRM based application which also uses a MySQL DB. These
> are separate DB's and we want to keep them as such. However,
> we would like to be able to include references (TicketIds) to
> resolved tickets in the CRM DB. So effectively, when the RT1 user
> clicks "Resolved" we would like to be able to modify the operation
> to include an additional function of updating our CRM database
> as well as the RT DB. The problem is that for RT1, the "Resolve"
> operation is compiled C/CGI rather than Perl so we can't get to
> modify it.
> 
> Thanks
> 
> Andy
> 
> -----------------------------------------------------------------
> Andy Haigh
> Product Development Manager
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