[rt-devel] Re: [rt-users] FROM: information in mail sent by RT autoresponders

[Phil Homewood]

Mike Tindor wrote:
> I guess my question is why it is only showing up as 'hosting' when in the 
> description for the queue I actdually have Mike's Hosting Service 
> HelpDesk.   Where would I go to actually change it so that it shows 
> something more descriptive in the FROM (like a person's full name, or a 
> Departmental description" rather than just the first part of the email 
> address?

See attached patch. I like the idea.
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Index: Autoreply.pm
===================================================================
RCS file: /cvs/local/rt/lib/RT/Action/Autoreply.pm,v
retrieving revision 1.1.1.2
diff -u -r1.1.1.2 Autoreply.pm
--- Autoreply.pm	22 Jan 2002 23:47:44 -0000	1.1.1.2
+++ Autoreply.pm	24 Mar 2002 23:06:55 -0000
@@ -49,7 +49,8 @@
     }
     
     unless ($self->TemplateObj->MIMEObj->head->get('From')) {
-	my $friendly_name=$self->TicketObj->QueueObj->Name;
+	my $friendly_name = $self->TicketObj->QueueObj->Description ||
+		$self->TicketObj->QueueObj->Name;
 	$self->SetHeader('From', "$friendly_name <$replyto>");
     }