[rt-devel] default queue-- last time.
colleen at darksideproductions.net
Tue May 21 14:13:09 EDT 2002
> -----Original Message-----
> From: Florian Weimer [mailto:Weimer at CERT.Uni-Stuttgart.DE]
> Sent: Tuesday, May 21, 2002 11:08 AM
> To: Colleen
> Cc: rt-devel at lists.fsck.com
> Subject: Re: [rt-devel] default queue-- last time.
> "Colleen" <colleen at darksideproductions.net> writes:
> > Is it true that there is no way to select a queue as default?
> In RT, all queues are created equal. The behavior of which operations
> do you want to change? Otherwise, the term "default queue" is
> somewhat meaningless.
We are using RT at my company to facilitate workflow. For example,
Requests go from Dept 1 (creates the ticket)-> Dept 2 (does the work) ->
Dept 3 (which resolves).
Since Creating Tickets usually sends them to Dept 2 first, I'd like to
make this action one step easier for the users.
Also, it seems from searching in the mailing list archive, setting the
default queue was once a feature of RT. I'm not sure if it's still
there and buried or if it's been removed entirely.
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