[rt-devel] A bug i think

[Aleš Mustar]

Alex,

version 1.x is out-of-date. 
The current version of RT is 2.0.x for stable and 2.1.x for development.

I suggest you upgrade. 
-- 
Aleš Mustar
direktor
Opensource-Technologies
Aleš Mustar s.p.

-----Original Message-----
From: rt-devel-admin at lists.fsck.com
[mailto:rt-devel-admin at lists.fsck.com] On Behalf Of Alex
Sent: Tuesday, May 21, 2002 6:32 PM
To: rt-devel at lists.fsck.com
Subject: [rt-devel] A bug i think


Hi:

I have installed Request Tracker version 1.0.1.
I have setup some queues...

Owner
NO CHECKED  Send email notification of each transaction

Queue members
NO CHECKED  Send email notification of each transaction
NO CHECKED  Send copies of all correspondence
NO CHECKED  Send copies of all comments

Requestors
NO CHECKED  Send email notifications of each transaction (except
comment)
CHECKED     Send an autoreply on request creation



With this configuration i do this , in brackets the number of message in
this proccess...

CLIENT send a question to RT ( message number 1)
CLIENT receives an autoreply because the creation (correct :)
RT user TAKE the Ticket
RT user REPLY the ticket ( 2 )
CLIENT reply again the ticket ( 3 )
RT user REPLY the ticket resolving it with the selection of the reply
form page... ( 4 )

The ticket is resolved in RT database...

The user receive the message 3 !!!!
That is the mistake !!
I thought the client would must receive a "Ticket resolved" and the
REPLY (4)
But he does not receive nor 4 message neither a "ticket resolved" one...

The instalation was simple... i mean, a simple instalation of 1.0.1 with
no special things

THANK YOU in advance