[rt-devel] TimeWorked

Benjamin Boksa bboksa at sidebysite.de
Mon Nov 11 06:01:01 EST 2002

I hope it is OK to cross-post this message on rt-users and rt-devel:

My boss wants me to do some reporting about the time worked on 
different Tickets in different Queues.

Is it right if I assume that Tickets.TimeWorked is the sum of 
Transactions.TimeTaken for the given ticket, if Tickets.TimeWorked is 
not changed manually?

What I plan to do is to generate a XML-Document with a basic overview 
of the tickets and the time worked on them in a given time-interval. 
Any suggestions are welcome.




Benjamin Boksa
b.boksa at sidebysite.de

side by site GmbH & Co. KG
Druckgestaltung & Webdesign

Barbarastr. 3-9 (Block 6)
D-50735 Koeln

Fon: +49 221 2790964
Fax: +49 221 2790965


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