[rt-devel] RT 2 -> 3 import problem

Eric Horne eric.horne at std.teradyne.com
Thu Apr 3 20:48:55 EST 2003


One other note.. It appears the data is being imported to the database. 
That is, when I look at the "Tickets" table, it is fully populated.

Hmm.. maybe I should try a reinstall...

-Eric

Eric Horne wrote:
> 
>   Jesse, Thanks for revamping the import script! The imports appear to 
> be going further than before.
> 
>   But. :) While it is running to completion now (v1.7 was dying on the 
> first ticket import), I am getting many (probably 30-40) messages saying 
> something to the effect as follows:
> 
>     [error]: Failed to create user Data error: Name in use 
> (./dumpfile-to-rt-3.0:533)
> 
>   Upon successful(?) completion, when I load up RT, I find users and 
> queues are imported, but no tickets. When I search for tickets, I find 
> none.
> 
>   I'm only importing 443 tickets. Import was done on a fresh DB (ie just 
> initialized). Can you help identify the problem?
> 
>   Thanks much!
> 
> -Eric
> 
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