[rt-devel] Importing a scrip to RT3...

[James L. Harrison]

Yeah...

Thanks for the advice... I have been running the script as root the entire
time...

Same result... obviously.

-Jamie

> -----Original Message-----
> From: rt-devel-admin at lists.fsck.com
> [mailto:rt-devel-admin at lists.fsck.com]On Behalf Of
> jkaufman at footlocker.com
> Sent: Monday, April 14, 2003 11:29 AM
> To: James L. Harrison
> Cc: Rt-Devel at Lists. Fsck. Com; rt-devel-admin at lists.fsck.com
> Subject: Re: [rt-devel] Importing a scrip to RT3...
>
>
>
> I had a problem that gave the *exact* same message (Can't locate object
> method "new" via package "RT::Handle" at
> IncomingEmail.pm.insert.pl line 33.),  but I was just trying to
> setup RT. I
> had installed the RT perl dependencies as root with a umask of 022, and
> several directories that the perl dependencies were in,  were not rx for
> other and so RT couldn't access some of it's required perl modules... This
> could be something to as least look into and verify the permissions.  My
> easy test would be to run it as root and then try as a totally
> unpriviliaged user (like the webserver user)..If it works as root, but not
> webserver user... then could be the same as me...if not...
>
> Well I tried to offer *some* help. :)
>
> Jonathan Kaufman
>
> Foot Locker Inc.
>
>
>
>
>
>
>
>                                                 To:
> "Rt-Devel at Lists. Fsck. Com" <rt-devel at lists.fsck.com>
>
>                                                 cc:
>
>                         "James L.               Subject:
> [rt-devel] Importing a scrip to RT3...
>
>                         Harrison"
>
>                         <harrison at palisa
>
>                         desys.com>
>
>                         Sent by:
>
>                         rt-devel-admin at l
>
>                         ists.fsck.com
>
>
>
>
>
>                         04/14/2003 11:12
>
>                         AM
>
>
>
>
>
>
>
>
>
>
>
> Okay...
>
> I have gotten farther in my quest to import a scrip into RT3... I am stuck
> again here:
>
> #perl IncomingEmail.pm.insert.pl
> Use of uninitialized value in concatenation (.) or string at
> /opt/rt3/lib/RT/Handle.pm line 49.
> Use of uninitialized value in concatenation (.) or string at
> /opt/rt3/lib/RT/Handle.pm line 49.
> Can't locate object method "new" via package "RT::Handle" at
> IncomingEmail.pm.insert.pl line 33.
>
> The line it is referring to is this:
> require RT::Handle;
> $RT::Handle = RT::Handle->new; #this is line 33
> $RT::Handle->Connect();
>
> Anyone have any ideas here?
>
> -Jamie
>
> ---
> James L. Harrison
> harrison at palisadesys.com
> Technical Support Engineer
> Palisade Systems
> 515.296.0701
>
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