[rt-devel] Re: Some HTML goodies (QuickSearch and EditLinks)

[AJ]

Yes, creating a dependent ticket from within the current is very nice. I put
something like that into the RTIR so RT requests can be created from the
incident which would allow tracking of work assigned from the incident a
little more apparent. Then added a box below the Blocks that shows all
dependent tickets and in what queue they are. This kind of functionality
does a nice job at separating the SAs and their work from the NOC and
incident reporting. However, its not as clean as this implementation.  Mine
is just a modification of the new ticket element in the header with an
additional hidden argument that populates the dependency field. Problem is
that I had to it to every page that could display the ticket.  

Now to figure out what I did so I can back it out.  This is so much less
intrusive. :) And the QuickSearch is also quite nice. 

Thanks for putting this out!

A.J.


-----Original Message-----
From: rt-devel-bounces at lists.fsck.com
[mailto:rt-devel-bounces at lists.fsck.com] On Behalf Of Andrew Stribblehill
Sent: Friday, November 28, 2003 5:15 AM
To: rt-devel at lists.fsck.com
Subject: [rt-devel] Re: Some HTML goodies (QuickSearch and EditLinks)

Quoting Andrew Stribblehill <a.d.stribblehill at durham.ac.uk> (2003-11-26
15:29:10 GMT):
> The attached diffs between RT 3.0.7_1 and my local modifications may
> be generally of use.
> 
> * Change the front-page right-hand-side list of queues to also show
>   stalled tickets. (The '+' link shows New+Open; clicking on the
>   queue itself shows New+Open+Stalled. Trust me, it's obvious!)
> 
> * Allow the Relationships page of a ticket to create new tickets for
>   the dependencies show. You can make a new ticket which depends on
>   the present one just by clicking on '(new)' to the right of
>   'Depended on by', for example.
> 
> To install, copy the distribution's files
> (html/Ticket/Elements/EditLinks and html/Elements/Quicksearch) to
> your local HTML tree then apply the patch to the local tree.
> 
> Jesse: I think that the latter feature would be excellent added to RT
> itself, making it much more suitable for project management. What do
> you think?

*blush* Attaches files...

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