[rt-devel] [Fwd: Accented characters problem]

[Alex]

Hello,

Sorry for the off-topic.

I've got following problem: when receiving email with accented 
characters in the Subject, they're displayed ok in emails and 
web interface but in the body of the ticket, every accented 
character is  displayed as garbage, even those created in the 
web interface.

I've the following config. in RT_SiteConfig.pm:

Set($EmailOutputEncoding , 'iso-8859-1'); 

(Already tried the same with 'ISO-8859-1' and 'utf-8' parameters).

Any suggestions where to look for the fix? Maybe a perl module
need recompiling? 

[Fri Dec  5 09:01:46 2003] [error] [client 200.17.63.71] FastCGI: server 
"/usr/local/rt3/bin/mason_handler.fcgi" stderr: Malformed UTF-8 
character (unexpected non-continuation byte 0x73, immediately after 
start byte 0xf3) in substitution iterator at 
/usr/local/lib/perl5/site_perl/5.8.1/Devel/StackTrace.pm line 290.

[Fri Dec  5 09:03:47 2003] [error] [client 200.17.63.51] FastCGI: server 
"/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized 
value in concatenation (.) or string at 
/usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm line 336.

Environment: FreeBSD 4.9-stable:

apache+mod_ssl-1.3.29+2.8.16
expat-1.95.6_1
mod_perl-1.28
mysql-client-4.0.16
openssl-0.9.7c
p5-Apache-DBI-0.92
p5-Apache-Session-1.54_2
p5-Authen-SASL-2.06
p5-CGI.pm-3.00,1
p5-Cache-Cache-1.02
p5-Carp-Assert-0.17
p5-Class-Container-0.10
p5-Class-Data-Inheritable-0.02
p5-Class-Fields-0.201
p5-Class-ReturnValue-0.51
p5-DBD-mysql-2.9003
p5-DBI-1.38
p5-DBIx-SearchBuilder-0.94
p5-Devel-StackTrace-1.04
p5-Digest-MD5-2.30
p5-Digest-SHA1-2.06
p5-Error-0.15
p5-Exception-Class-1.16
p5-File-Temp-0.12_1
p5-Font-AFM-1.18
p5-FreezeThaw-0.43
p5-Getopt-Long-2.32
p5-HTML-Format-2.03
p5-HTML-Mason-1.23
p5-HTML-Parser-3.34
p5-HTML-Tagset-3.03
p5-HTML-Tree-3.17
p5-I18N-LangTags-0.29
p5-IO-Socket-SSL-0.92
p5-IO-stringy-2.108
p5-IPC-ShareLite-0.09
p5-Locale-Maketext-1.06
p5-Locale-Maketext-Fuzzy-0.02
p5-Locale-Maketext-Lexicon-0.32
p5-Log-Dispatch-2.03
p5-MIME-Base64-2.21
p5-MIME-Tools-5.411a_3,1
p5-MLDBM-2.01
p5-Mail-Tools-1.60
p5-Net-1.17,1
p5-Net-SSLeay-1.23
p5-Params-Validate-0.69
p5-PodParser-1.24
p5-Regexp-Common-2.113
p5-Storable-2.08
p5-Term-ReadKey-2.21
p5-Test-Harness-2.30
p5-Test-Inline-0.15
p5-Test-Simple-0.47_1
p5-Text-Autoformat-1.12
p5-Text-Quoted-1.3
p5-Text-Reform-1.11
p5-Text-Template-1.44
p5-Text-Wrapper-1.000
p5-Time-HiRes-1.51,1
p5-Time-modules-2003.0211
p5-URI-1.27
p5-WWW-Mechanize-0.61
p5-base-2.01
p5-libapreq-1.3
p5-libwww-5.75


TIA,
Alex