[rt-devel] rt3 custom status and fields

Matzker, Rob rmatzker at soe.sony.com
Fri Dec 12 11:25:47 EST 2003

Greeting everyone,

I apologize if this question has come up recently, but I have not been able
to locate a decent FAQ that covers in-depth customization of RT3.  I want to
accomplish the following:

- Add a new status type (in addition to open, resolved, stalled, etc.)

- Add a resolution field that summarizes what actions were taken to fix the
problem. This needs to be a text glob that can handle a few paragraphs.

Any suggestions on where to begin?

Rob Matzker
Game Operations
Sony Online Entertainment

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