[rt-devel] Re: default scrips on queues: owner change notification

[Andrew Snare]

>At 06:17 PM 2/19/2003 +0100, Alex Fung A Foek wrote:
>>I'm currently using RT 2-1-75 on a debian box with apache 1.3.26, perl 
>>5.6.1, modperl1 and postgresql 7.2.1. When changing the owner or 
>>"stealing" the ticket, I don't get an email notification eventhough the 
>>global "on owner change" scrips are in place for all queues.
>>I know that email notification works, because I do get an email when a 
>>new ticket is created in the queue or when the ticket status is changed.
>>I've tried changing the user rights and group rights, but had no success 
>>in getting the "on owner change" scrips to work. I've also tried adding 
>>different users to the CC, AdminCC and Requestor watchers, but none of 
>>them get an email notification when the ticket owner is changed.

At 09:21 AM 19/02/2003 -0800, Forrest Stanley replied:
>Try this out and see if it works. It appears to be what you want anyway.
>http://www.fsck.com/pub/rt/contrib/2.0/NotifyOldOwner/

Not quite. We're trying to setup a work-flow whereby queue administrators 
get notified of ownership changes on the queues they look after. We also 
want the new owner to be notified. Old owner notification isn't really that 
important (unless it's a steal). In the rt-2-1-x releases we've tried, the 
On Owner Change scrip doesn't seem to get activated, which is the problem 
we're trying to report.

  - Andrew
PS. I've CC'd this to rt-devel since it's probably a more appropriate 
forum, and Jesse may be watching there more carefully. :)