[rt-devel] Self Service Enhancement

[Odhiambo Washington]

Hi,


Sometimes back, Jesse posted an addon to the AutoReply template (rt2) that would
send a random password to a requestor on ticket creation, such that s/he would
be able to login to the rt web UI and view tickets they requested.
By any chance, is there something like that for RT3?
Here is the code that I used with RT2:

{
*RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;


if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
    (!$Transaction->CreatorObj->Privileged) &&
    ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
    ) {

        my $user = RT::User->new($RT::SystemUser);
        $user->Load($Transaction->CreatorObj->Id);
        my ($stat, $pass) = $user->SetRandomPassword();

        if (!$stat) {
                $OUT .=
"An internal error has occurred. RT was not able to set a password for you.
Please contact your local RT administrator for assistance.";

        }


$out .= "
You can check the current status and history of your requests at:

        ".$RT::WebURL."

When prompted, enter the following username and password:

        Username: ".$user->Name."
        Password: ".$pass."
";
} 
}


Thank you.



-Wash

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