[rt-devel] Re: RT::Action::CreateTickets strangeness

[B. Bell]

I found the problem, the "Type" field needs to be set to "ticket".
It seems that "Type" should be made a required field, or else have
it default to "ticket".

-brad

On Thu, 10 Jul 2003, B. Bell wrote:

> In a queue I will call "MSR", I have a simple scrip set up to autocreate
> tickets in another queue:
> On Create Create Tickets with template Delivery Ticket Template
> "Delivery Ticket Template" looks like this:
> ===Create-Ticket: msrdelivery
> Queue: Delivery
> Content: This is delivery for Ticket {$TOP->Id}, "{$TOP->Subject}"
> ENDOFCONTENT
>
> Problem is, the autocreated tickets never show up.  I thought at first
> that they were not being created, but according to the debug log, they
> were.  If I type the new ticket number into the URL, I can see the ticket,
> but there is no other way to make it show up, even by the root user!
> It's as if a reference to the ticket is missing in the database.
>
> Any clues?
>
> -brad
>
>