[rt-devel] RT talking to another robot
seph at directionless.org
Fri Jul 11 10:41:08 EDT 2003
> In our case, we use the custom field "Vendor Case" and put the external
> case number there. Then we manually copy the correspondence between
> the two systems. For example, Cisco TAC messages contain the case ID in
> the message subject of the form ADDDDDD where A=[A-Z], D=[0-9].
I think the rt's URI system is probably better suited than a custom
field, but I haven't stared at URIs very hard.
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