[rt-devel] RT talking to another robot

[seph]

> In our case, we use the custom field "Vendor Case" and put the external 
> case number there. Then we manually copy the correspondence between 
> the two systems. For example, Cisco TAC messages contain the case ID in
> the message subject of the form ADDDDDD where A=[A-Z], D=[0-9]. 

I think the rt's URI system is probably better suited than a custom
field, but I haven't stared at URIs very hard.

seph