[rt-devel] default ticket sort: descending

[Joseph Spenner]

In case anyone is interested in making the tickets
sort by ID in descending order by default, I finally
figured out where to make the changes.
2 places:
/opt/rt2/WebRT/html/Elements/SelectSortOrder
/opt/rt2/WebRT/html/Elements/Quicksearch

In SelectSortOrder:
swap current DESC with ASC, and change order of
Descending Ascending in the following:

my @order_names = qw (Descending Ascending);

This simply makes the default page come up with the
new default values.

In Quicksearch:
Modify this line to contain the
&TicketsSortBy=id
and
TicketsSortOrder=DESC

<TR><TD><A HREF="<%
$RT::WebPath%>/Search/Listing.html?ValueOfStatus=open&ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=<%$queue->Id%>&TicketsSortBy=id&TicketsSortOrder=DESC&RowsPerPage=50&NewSearch=1"><%$queue->Name%></a></TD>

cheers





--- Joseph Spenner <joseph85750 at yahoo.com> wrote:
> I'm still working on this, and am almost there (I
> think).  The behavior of the "Listing.html" file is
> not very clear.  When I first visit a queue (which
> sorts Ascending by default), the URL is something
> like
> this:
> 
>
http://172.26.10.1/Search/Listing.html?ValueOfStatus=open&ValueOfStatus=new&StatusOp=%3D&QueueOp=%3D&ValueOfQueue=2&RowsPerPage=50&NewSearch=1
> 
> I tried to manually insert the option which is
> inserted when a search is refined to sort
> descending: 
>  TicketsSortOrder=DESC
> 
> and hit enter for the browser to make use of the new
> value, but the results are still ascending.
> Is there some session value that is being used?
> 
> I also tried to add the  TicketsSortOrder=DESC
> directly into the initial GET located at
> /opt/rt2/WebRT/html/Elements/Quicksearch.
> The url that was then displayed upon selecting a
> queue
> did contain the TicketsSortOrder=DESC option, but it
> still sorted ascending!
> 
> If anyone could offer some suggestions, I'd greatly
> appreciate it.
> 
> Thanks!
> 
> 
> 
> --- Joseph Spenner <joseph85750 at yahoo.com> wrote:
> >  I'm using RT 2.0.15 and trying to change the
> > default
> > sort behavior.  By default, when a queue is
> > selected,
> > it wants to sort ascending ticket order.  I wish
> to
> > change this to descending, so the newest tickets
> > appear at the top.  I believe this is defined in
> the
> > ~/rt2/WebRT/html/Search/Listing.html file:
> > 
> > <%PERL>
> > my ($order);
> >  my $attr = $col->{'TicketAttribute'};
> >  $attr =~ s/Obj->(Name|AsString|AgeAsString)//g;
> >   if ($session{'tickets_sort_order'} =~ /^asc$/i)
> {
> >    $order = 'DESC';
> >  } else {
> >    $order = 'ASC';
> >  }
> > </%PERL>
> > 
> > But I can't figure out where the
> tickets_sort_order
> > is
> > being defined.
> > 
> > If anyone else has changed this sort_order
> behavior,
> > I'd sure appreciate any help on where to make the
> > change.
> > 
> > Thanks!
> > 
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