[rt-devel] RT_System reopening tickets...

[Marc Jauvin]

I am experiencing a weird bug, here is what is happening:

  - click on "jumbo" while viewing a ticket
  - set: Status -> Resolved
  - set: Update Type -> Response to Requestor
  - add some text to MessageBox
  - click "Save Changes"

The Ticket History shows:

  marc      - Status changed from resolved to open
  RT_System - Status changed from resolved to open
  marc      - Correspondence added


How come the RT_System re-opens the ticket?
I am using RT-3.0.4 with Mysql-4.0.12 and apache 2.0.45

Thanks.

--
Marc Jauvin
http://register4less.com
450-441-5458