Hi All In RT2 I was using the perl script written by Steve Poirier and Tim Allwine to kill dead tickets every night. Is there a script for RT3 to do the similar task ? Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1