[rt-devel] Mailgate pukes on faulty subjects (3.0.3pre4)

Thu Jun 19 02:29:02 EDT 2003

We had a mailsending script that didn't encode the subject header 
correctly, and the mailgate spitted out the following error:

Jun 19 08:12:37 rasputin postfix/local[29505]: 4249CA37CF: 
to=<helpdesk-student at rt3.unit.liu.se>, relay=local, delay=3, 
status=bounced (Command died with status 11: 
"/service/rt3/bin/rt-mailgate --queue 'Support Kundcenter - Student' 
--action correspond --url https://rt3.unit.liu.se/". Command output: RT 
server error.  The RT server which handled your email did not behave as 
expected. It said:     <html><body>  <p align="center"><font 
face="Verdana, Arial, Helvetica, sans-serif"><b>System 
error</b></font></p> <table border="0" cellspacing="0" cellpadding="1"> 
  <tr>   <td nowrap="nowrap" align="left" valign="top"><font 
face="Verdana, Arial, Helvetica, sans-serif" 
size="-2"><b>error:</b>&nbsp;</font></td>   <td align="left" 
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
size="-2">Unknown encoding 'UNKNOWN' at /service/rt3/lib/RT/I18N.pm line 
305<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left" 
valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" 
size="-2"><b>context:</b>

Shouldn't rt just cut the subject and proceed with the ticket anyways? 
With the current "method", we have mails that just disappear, never 
entering the system. We've fixed our script now, but there might be 
other MUAs that doesn't encode properly.

/Jonas