[rt-devel] 3.0 import issue?

[Eric Horne]

Just wondering if you guys plan to work on this, if I'm on my own, or if 
I'm doing something so obviously wrong that it doesn't deserve a 
response. Any thoughts?

Thanks, guys!

-Eric

Eric Horne wrote:
> I didn't see my post in the archive, and since I haven't heard 
> anything... here it is again. I do have a log file I can send you if you 
> think it can help you figure out what I'm doing wrong.
> 
> Thanks!
> 
> -Eric
> 
> Eric Horne wrote:
> 
>> Phil-
>>
>>   Yes it happens with the latest import tool 1.13 and rt-3-0-2. 
>> Incidentally, I got a bunch of "cannot create principal" kinds of 
>> errors when importing queues (or something near queues). I'll attempt 
>> to capture the output when I actually get into work.
>>
>>   Again, if I set the effective ID to the id of the ticket, rt 
>> suddenly recognizes the tickets. So I suspect that, for whatever 
>> reason, the import tool is not setting the effective ID.
>>
>> -Eric
>>
>> Phil Homewood wrote:
>>
>>> Eric Horne wrote:
>>>
>>>>  Some more information -- it appears that the "EffectiveID" column 
>>>> is not being set. When I set EffectiveID in the Ticket table to the 
>>>> value for "id", rt 3.0.0 suddenly sees all the tickets! I did 
>>>> something similar in the Transactions table, but that didn't seem to 
>>>> make much of a difference.
>>>
>>>
>>>
>>>
>>> Does this happen with the latest version of rt2-to-rt3 (1.13),
>>> and the latest RT (3.0.3pre4) ?
>>
>>
>>
>>
> 
> 
> _______________________________________________
> rt-devel mailing list
> rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel