[rt-devel] RTFM 2.0RC1 Now available

[Dirk Pape]

Hello Jesse,

--Am Dienstag, 24. Juni 2003 17:05 Uhr -0400 schrieb Jesse Vincent 
<jesse at bestpractical.com>:

> 2.0RC1 includes a number of fixes and improvements since the last beta.
> There's a known issue with quoted message content being included
> repeatedly when including RTFM content in ticket reply messages.
> This issue is actually a problem in core RT and has been fixed for the
> next release of RT.

Thanks again for a wonderfull product. I just installed it over the beta I 
ran. I will soon have a deeper look into it. But some initial remarks.

The installing process (make upgrade) is very inpolite:

A) It does not change ownership of installed files according to the rules 
in RT 3 (root:bin for modules in lib) and it changes mods on the whole 
rt3/lib and rt3/html tree to 755, which alters the mods from rt3 install. 
For my opininio it should only touch files it really installs by itself.

B) RTFM 2.0RC1 does not survive a rt3 upgrade (the beta before did!). When 
I installed it and later did a rt3.0.3 make upgrade to nullify some changes 
I did in the code, the whole RT stopped working because of an error in 
RTFM/autohandler. I will reproduce this soon and send you a log.

and two others:

C) I can still see no fnctionality in adding an article reference to a 
ticket. I can well search for an article and klick to the button to add it 
but nothing happens. Do I miss something.

D) I am positively surprised you did the same I did locally here: using a 
custom field <class>-category (exactly the same name :-) for headers in 
your FAQ template.

Regards,
Dirk.

-- 
Dr. Dirk Pape (Leiter des Rechnerbetriebs)
FB Mathematik und Informatik der FU-Berlin
Takustr. 9, 14195 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 75190